CCCCC is seeking to develop a comprehensive, refined and updated Grievance Redress Mechanism (GRM) and System to strengthen its management of Environmental and Social Safeguards (ESS), which includes gender and stakeholder considerations in project-related and general operations.
AAE will work in collaboration with CCCCC in this GCF-funded project. This GRM and System will provide appropriate pathways for institutional and project-based stakeholders to raise issues and grievances linked to operations and performance of the CCCCC. The GRM development process should be such that the formulation of the Mechanism and System considers human resources, legal considerations, technological requirements, the geopolitical systems that the CCCCC operates in, and international best practices related to GRMs.
Activities include:
- Undertaking a comprehensive desk review based on information and data on the CCCCC’s existing GRM, project-specific mechanisms, complaints history, previous assessments of the CCCCC’s GRM, survey existing formal and informal GRMs within the CARICOM region that may intersect with the CCCCC’s GRM, and identify regionally and/or internationally accepted GRM models and best practices (particularly those of the GCF).
- Produce a comprehensive GRM Policy document for the CCCCC defining policy statement, goals, objectives, principles, scope, structure, and flow processes for the following elements of both institutional and project level grievances: solicitation, registration, eligibility assessment, evaluation and categorization, internal and third-party management, resolution, monitoring and communication of outcomes/decisions.
- Produce a corresponding procedures manual for the operationalization of the updated GRM and System, inclusive of an updated GRM toolkit (forms, checklists, evaluation tools, etc).
- Develop appropriate training and sensitisation material for strengthening the awareness and technical knowledge of CARICOM Member states, partners and the CCCCC staff on the use of the updated Grievance Redress Mechanism and System, and conduct and deliver training sessions based on this material.
Main outputs:
- An Inception Report with proceedings of inception meeting, detailed methodology and workplan, and risk management strategies.
- A Grievance Redress Mechanism and System Policy Document.
- A GRM Procedures Manual inclusive of a GRM toolkit and a chapter on digital transition.
- Training and sensitisation material and Training Workshop reports.
- Final Consultancy Report.
