Welcome to the AAE Grievance Redress Mechanism
The GRM is intended to provide an accessible and transparent means for handling complaints from clients, organizations or individuals related to the services provided by AAE staff and its associated consultants. This GRM is designed to ensure that clients and any other organization or individuals have a voice in the delivery of our services and that their concerns and complaints are addressed in a timely and effective manner.
Grievances can be submitted through various channels, including website, email (email@example.com), phone, or in-person to the AAE’s core members and associated consultants.
Register your Grievance
This form provides an accessible and transparent means of handling complaints from organizations or individuals regarding actions taken by AAE’s permanent staff or its associated consultants in the implementation of AAE activities. Grievances and complaints may be related to the implementation of our services and projects, and to compliance with our Environmental Policy Statement; Stakeholder Engagement and Gender Policy Statement; as well as related to our Code of Ethics; or any other issue related to our work.
Important: The use of the AAE GRM does not impede access to national or local judicial or administrative remedies. In addition, if the GRM receives a criminal complaint, AAE is obliged to inform the competent authorities in the country.